Frequently Asked Questions

When am I financially committed to an order?

You are financially committed only after:

• You have received a fixed, firm quote or estimate, and
• You have provided clear electronic consent to proceed, such as clicking “Accept” on a QuickBooks or Xero estimate.

That approval creates a clear, auditable record for both parties.

What happens if I cancel after approving the estimate?

It depends on the stage of the order: If printing has not started: We charge a restocking fee to cover garments already ordered. If printing has started: We must charge the full invoice value, as the items are customized and cannot be resold. We are always transparent about when printing begins.

Do you charge for design work?

No. We provide professional custom apparel design completely free. If plans change and an order is cancelled before approval, there is no charge for design work. We deliberately take on that risk so you don’t have to.

Why was the company previously called 5 Cent T-Shirt Design?

The company was originally called 5 Cent T-Shirt Design because we charged $0.05 for T-shirt design. That philosophy has evolved into offering design completely free, with no obligation to proceed to production.

What types of apparel do you print?

We print and decorate a wide range of garments, including:

• T-shirts
• Long-sleeve shirts
• Sweatshirts
• Hoodies
• Quarter-zips
• Jackets
• Pants
• Shorts
• Skirts
• Hats and caps
• Other branded apparel

Do you offer promotional products as well as apparel?

Yes. In addition to apparel, we provide branded promotional goods, including:

• Event giveaways
• Orientation merchandise
• Onboarding and welcome kits
• Campaign and fundraising items

Apparel and promotional goods are often bundled together into a single program.

What are your minimum order quantities?

Apparel

• Minimum of 24 items
• Free shipping on 24 items to a single address
• Rush-shipping costs are passed on to the customer

Promotional goods Minimum order quantities (MOQs) vary by product.

What is your standard lead time?

Our standard lead time is approximately two weeks, measured from estimate approval to items in hand.

Can you deliver faster than two weeks?

Yes. Faster turnaround is often possible. If rush shipping is unavoidable, we discuss it with you before proceeding.

Have you ever missed a delivery deadline?

No. Since 2011, we have maintained a 100% on-time delivery record.

Are you a Lean company?

Yes. We operate as a Lean company, guided by three principles:

• Respect the customer, our team, and our resources
• Be humble — we can always improve
• Improve continuously

Where do you ship?

We ship throughout the United States.

How do you customize apparel for specific college events like Greek Week or orientation?

We tailor designs to your campus branding with free revisions. For events, we recommend bulk fulfillment for on-site distribution or individual drop-shipping for remote students. We served more than 30 institutions, including UF and FSU, in the past year.

What pricing can I expect for a standard college order (e.g., 50 t-shirts)?

Competitive rates start at $10–15 per unit for basic tees, including design and printing. There are no setup fees. Bulk orders over 24 items receive free U.S. shipping. Contact us for a custom quote based on quantity, garment type, and number of print colors.

How do reorders work for annual campus events?

Stored designs allow approximately one-week turnaround for reorders. There are no redesign fees. Simply update quantities and sizes. This is ideal for recurring sorority, fraternity, alumni, or annual event apparel.

Do you offer eco-friendly or sustainable options for college programs?

Yes. Our ethical sourcing options include organic cotton and recycled materials. These choices are especially popular for campus sustainability initiatives. Ask about sustainable garment options when requesting your quote.

How do you handle size and address collection for large student groups?

Secure online forms allow students to submit sizes and shipping details directly. No spreadsheets are needed. The system validates data to reduce errors and supports campus privacy expectations.

What if my college order needs multiple designs or colors?

We support multiple designs and color variations with no extra design fees. Our 7-step process includes proofs for each version. This works well for multi-organization events or department bundles.

Can you integrate with campus payment systems or procurement portals?

Yes. We provide estimates through QuickBooks and Xero. We can also adapt to university purchase order workflows. We confirm billing requirements during project creation.

How do you support business clients with distributed teams?

We offer swag-as-a-service for ongoing employee kits. Individual fulfillment can ship directly to remote employees. Minimum order quantities start at 12 units for some programs. Secure size collection saves HR teams time and reduces admin work.

What promotional goods pair well with apparel for college recruitment?

Popular options include branded water bottles, notebooks, tote bags, and welcome-pack merchandise. Bundled pricing is available. Design services remain free across apparel and promotional goods.

Do you provide samples before full production?

Yes. Digital proofs are typically delivered within 48 hours. Physical samples are available for a fee, which is credited toward your final order. This is especially helpful for matching official campus colors.

How do you ensure quality for embroidered items like hoodies?

Trusted domestic production partners handle embroidery. Final inspection is built into our process before delivery. If there is a production defect, we will remake the item.

What payment methods do you accept?

We accept credit cards, ACH payments, and checks. Invoices are issued through QuickBooks. Our process supports approval chains often required for college budgets.

Can influencers or campus creators get affiliate deals?

Yes. Contact us to discuss partnership opportunities. We support brand-safe production and fast fulfillment for creator campaigns.

How do you handle international shipping for alumni?

Our primary focus is U.S. fulfillment. International shipping can sometimes be arranged, though additional fees apply. Domestic shipping remains the most efficient option for campus programs.

What is your return policy for defective items?

We provide a full remake or replacement at no cost for defective items. Please report issues within seven days of delivery. Problems are rare because of our Lean quality control process.